FAQ

WILL WE MEET THE TEAM BEFORE THE WEDDING?

Yes, we’ll sit down for lunch together, go over your plan and make sure it all sounds perfect.

DO YOU DO DESTINATION WEDDINGS?

We sure do!

HOW DO WE CONFIRM OUR BOOKING?

Your booking is confirmed as soon as a payment option has been selected, and your payment has been processed. But we’ll be sure to let you know once this has happened.

WHAT IS YOUR PHOTOGRAPHIC STYLE?

We approach everything from a photojournalistic angle, letting your day unfold before us with minimal intrusion or direction.

We approach everything from a photojournalistic angle, letting your day unfold before us with minimal intrusion or direction.

Yes! You can build a custom collection here and choose exactly what you want for your wedding.

WHAT IS YOUR VIDEOGRAPHY STYLE?

We are film buffs, and see our style as cinematic, but with a fly-on-the-wall approach to shooting.

WHAT ARE YOUR PAYMENT OPTIONS?

You can choose from a bank transfer or credit card payment (50% deposit, 50% before the wedding date), or we offer a Humm payment plan.

HOW LONG DOES IT TAKE FOR US TO SEE OUR MEDIA?

It will take up to one month.

HOW IS THE HANDOVER OF MEDIA DONE?

We’ll meet you in person and have a presentation prepared – we’ll provide the tissues!

WILL I HAVE ALL MY MEDIA ON OUR GLEN COCO WEB ACCOUNT?

Definitely. That’s the point!

WHAT WILL I RECEIVE AT OUR HANDOVER?

Presentation of your media, complimentary bathrobes, boxed USB with a complimentary photo album.

CAN WE GET THE RAW PHOTOS AND/OR FOOTAGE?

We pride ourselves on delivering a final product fit for print or sharing online, and so we do not allow the release of the raw photos and footage.

CAN WE CHOOSE THE MUSIC FOR OUR WEDDING FILM?

No, we’ll choose royalty-free music that best tells your story (and won’t get it taken off social media!

BUT WHAT ABOUT THE SONGS PLAYING AT OUR WEDDING?

Don’t fear, we will capture these as part of your day and include them in your full-length wedding video for you.

DO WE HAVE TO PROVIDE A MEAL FOR THE GLEN COCO CREW?

Yes please!

WE HAVE CULTURAL CONSIDERATIONS TO TAKE INTO ACCOUNT WITH OUR WEDDING – CAN YOUR TEAM ACCOMMODATE THIS?

Of course! We have shot a diverse range of weddings, and we are gender and culturally-diverse team ourselves.

N THESE CRAZY CORONA TIMES, WHAT HAPPENS IF WE NEED TO POSTPONE OUR WEDDING?

Not a problem. Please let us know as soon as you can, and we’ll book in your new date.